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Document Number: 558

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Why do I get "thank you, your cart has been emptied" after clicking add to cart?

This generally occurs when you click on a broken add button, or if you add a quantity of zero.

The button may not have been created properly. Or, more commonly, your editor may have changed the button without your knowledge.

Try looking at the following:

Pasting HTML into Dreamweaver?
Pasting HTML into FrontPage?
Tips for Adobe PageMill or GoLive
My buttons break when I try to use a quote or ampersand character?

Feel free to contact support with the issue. It is recommended that you include the button's HTML in the email.
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