Design Cart - Online Shopping Cart Easy Dynamic Secure Scalable

Help Search our knowledge base:

Index - FAQ - Cart Help Buttons - Extra Features - QuickBooks File - File Format Details - QuickBooks Troubleshooting
 Where is this feature?
1. Log In
2. Extra Features
3. QuickBooks File
4. File Format Details
5. QuickBooks Troubleshooting

 Related Items
1. QuickBooks Web Connector

 Details
Frequently Asked
Question (FAQ)
Document Number: 976

Optimize for Printing
E-Mail This Link
 Feedback
This document ...
helps resolve my question or problem.
does not apply to my question or problem.
is inaccurate for my question or problem.
I keep seeing the error "CompanyFile does not match."

QuickBooks is probably open and using a different company file. Close that company file and open the correct company file to resolve this problem. If you have renamed your company file then you will need to re-download the QuickBooks Web Connector config file so that the cart will accept the new name.

Here is how you reset the shopping cart to accept your new company file. Please note only do this if you are absolutely certain that you have the correct company file open in QuickBooks.
  1. Login
  2. Order History
  3. Download My Orders
  4. Choose "QuickBooks Web Connector"
  5. Click "Download File"
  6. When asked to save the file click "Cancel"
  7. The cart has reset and will allow any company file to connect. Open the QuickBooks Web Connector and try to connect again.
Once you re-connect with the QuickBooks Web Connector we will store your new company file name and limit all access unless you repeat these steps again.
SSL Copyright © DesignCart 2000-2024 - All Rights Reserved
Privacy Policy         Terms of Use         FAQ's         Contact Us         Site Map 		HACKER SAFE certified sites prevent over 99.9% of hacker crime.